VOIP

OUR CLOUD PBX IS THE SOLUTION FOR YOUR COMPANY !

Cost-effective

Save on management fees, maintenance and call costs.

User friendly

Via an intuitive web interface, you can easily manage your VOIP settings.

Professional features

The software consists of several advanced modules that enable you to receive your caller in a professional manner.

Performance

We developed our own software, so we have in-house expertise. In addition, all servers are redudant in a second data center for optimum performance, failover and uptime!
 
 

What do you need?

> Internet connection

You only need an internet conenction.

> VOIP-phones

These are phones that have a network connection. You can also use a SIP softphone on your PC or smartphone.

Some innovative features

Voicemail to email
Call Intrusion

Get voice mail as a sound file in your mailbox
Listen with conversations from an employee. Ideal for training situations!

Interactive Voice Response
Call Parking

Present your caller a selection menu. Press 1 for..., press 2 for...
Park a call temporarily and continue the conversation (on another device) later.

Call Queues
Notify@SMS

Place calls in a queue and treat according to a strategy
Get notifications of changes on your cloud PBX.

Call Recording
DISA en Callback

You can record conversations and download the resulting audio file via FTP
Dial in (with external device) onto your cloud PBX and get dial tone to call via VOIP

Least Cost Routing
Call Conferencing

Make outgoing calls through a SIP provider who will charge the least call cost
Make conference calls with 2 or more partners.

 

Some interesting integrations (plugins)

Keep a centralized diary that can consult all VoIP phones.
Be informed by mail of an event on your cloud PBX. This may be a notification of a missed call, but also a notification of a change to settings in the cloud PBX. For example, a modified route via a function indicator.
Be informed by SMS of an event on your cloud PBX. This may be a notification of a missed call, but also a notification of a change to settings in the cloud PBX. For example, a modified route via a function indicator. To make use of this you need to get an account through our partner sms-tools.be
Through this plugin you can receive a notification (private tweet) with information about the incoming call (DID On which a call arrives + CallerID caller).
 Opportunities of integration with your CRM software package:
> time tracking of conducted conversations with customers
> consult customer information on incoming call
> call customer/relation using click-to-dial
> call-back (via click-to-dial) in case of a missed call
 Opportunities of integration with your CRM software package:
> time tracking of conducted conversations with customers
> consult customer information on incoming call
> call customer/relation using click-to-dial
> call-back (via click-to-dial) in case of a missed call
The cloud software can consult your calendar application and read your status (free / busy) when you have posted an appointment in your calendar.
Connect with your Skype Connect Account. Receive calls from your Skype account and handle through your Cloud PBX.

Why VOIP by CDM ICT?

  • Low cost: no major investment in infrastructure
  • Scalability: cloud PBX grows with your company
  • In-house management: so no expensive maintenance contracts
  • Professional features
  • Continuing in further development (free updates)
  • No vendor lock, so free choice of VOIP phones
  • No carrier lock, so free choice of SIP operator
  • Integration with other software packages (also customized)